| 1. Communications with 21st CPC
employees |
|
| 2. Plant appearance |
|
| 3. Response to quotation requests |
|
| 4. Response to engineering changes |
|
| 5. Submission documentation (PPAP) |
|
| 6. Product quality |
|
| 7. Prompt response to quality
concerns |
|
| 8. Packaging and labeling of
product |
|
| 9. Product on-time delivery |
|
| 10. Overall customer satisfaction |
|